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News
Why one IT consultancy thinks AI insurance stays a niche through 2028
17+ hour, 32+ min ago (280+ words) ScienceSoft, a McKinney, Texas-based IT consulting and software development firm, has published research projecting that by 2028, 60% to 80% of new policies and renewals in errors and omissions, directors and officers, employment practices liability, and cyber insurance will factor AI risk into…...
Zurich UK names Anita Gabat as head of commercial insurance
13+ hour, 3+ min ago (314+ words) Zurich has appointed Anita Gabat (pictured) as head of commercial insurance in the UK, subject to regulatory approval. Gabat currently serves as head of property in Zurich's UK commercial business and will take on responsibility for the full commercial insurance…...
Insurance moves: Carbon Underwriting, Liberty Mutual, Mosaic and 5Star Life
3+ day, 16+ hour ago (482+ words) Carbon Underwriting has named Phil Wooldridge (pictured, left) head of US casualty and deputy active underwriter, effective September 28. Wooldridge joins from Gallagher Re, where he was head of reinsurance for program solutions, with prior roles as head of London US…...
Saudi Arabia’s forced closure of major pipeline puts marine war risk back in the spotlight
3+ day, 1+ hour ago (251+ words) Saudi Arabia has shut down the pipeline that has kept its oil flowing since the Strait of Hormuz effectively closed earlier this year. For the marine and energy insurance markets, that's the story, not the oil price. To most readers,…...
Insurer claim delays top complaints again as brokers report no change
3+ day, 21+ hour ago (475+ words) Delay in claim handling was the most complained-about issue across every financial product handled by the Australian Financial Complaints Authority (AFCA) in 2025-26. The ombudsman recorded 119,949 complaints, the highest annual volume and the third consecutive year above 100,000. General insurance accounted for…...
Underwriters say AI is saving time, not improving decisions
4+ day, 7+ hour ago (455+ words) Most senior commercial underwriters say AI has saved them time on admin. Far fewer say it has improved the quality of their decisions. That gap shapes how submissions get handled, how risks get priced, and how consistent underwriting decisions are…...
Large commercial accounts see first price drop since 2017, WTW finds
4+ day, 7+ hour ago (355+ words) Large commercial accounts posted their first price decrease since the end of 2017 in the second quarter of 2026, according to WTW's Commercial Lines Insurance Pricing Survey (CLIPS), as an eight-year run of sustained rate increases continued to unwind across the commercial…...
Hong Kong insurers take AI closer to the point of sale
3+ day, 23+ hour ago (567+ words) Prudential Hong Kong is not the only major insurer in the city putting AI tools into the hands of agents and consultants. But its September 9, 2026, deployment – a chatbot that returns preliminary underwriting indications at the point of sale, before any…...
Consumers already trust AI with insurance decisions, and that breaks the usual pattern
4+ day, 8+ hour ago (431+ words) Every previous wave of digital change in insurance has run into the same obstacle: trust. Consumers hesitated to move to digital channels, and they hesitated to share data in exchange for better pricing, largely because they didn't trust the systems…...
Life insurance has a conversion problem, and advisors are at the center of it
4+ day, 8+ hour ago (559+ words) The World Life Insurance Report 2027 surveyed 6,175 consumers and 198 insurance executives across 18 global markets. Its conclusion is that the industry's problem is not a lack of demand. It is a failure to convert that demand into sales, and then to sustain…...